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I had a great experience with this shop from start to finish. Communication was excellent—everything was clearly explained upfront in terms of pricing and expectations, and they stayed exactly within the quoted price. The team worked efficiently and even provided a loaner vehicle, which made things so much easier. The 360 inspection was incredibly thorough, with a detailed digital report that included videos of my actual car and clear ratings on what needed attention and how urgent it was. That level of transparency really stood out. Mike, my service advisor, was kind, professional, and very easy to deal with—he made the whole process smooth and stress-free. It felt like he was really listening to me when we spoke- he wasn’t pushy, and was patient as I explained details. That made things feel more comfortable. They even sent me off with a thoughtful thank-you grab bag, which was such a nice touch. Highly recommend!

Laura OReilly Apr 4, 2026

I was very pleased with the quality customer service from each staff member, from start to finish. First off, great flexibility allowing me to drop my car off same day for an engine light inspection. The speedy shuttle service made this possible while I was at work. I was also very impressed with the super informative report I recieved through text with a link to videos of the inspection, as well as a written break down with suggested work and pricing! I felt super comfortable my vehicle and I were in good hands! Highly recommend, I'll be back!

Katrina Harding Mar 3, 2026

Gurr are great, every time our car goes in for any service they do a full inspection and email a report. The report includes everything that is ok with the vehicle, minor issues and important issues. It also includes a video usually of the underside of the vehicle showing its condition. Every visit comes with recommendations for extra service, but they’re never pushy about getting anything extra done.

Matt B Mar 3, 2026

They did a good job with inspection and noticed potentially hazardous defect.

Nick Spasic Mar 3, 2026

Gurr Auto was recommended to me by a neighbour as being the best auto service in St Thomas, Ontario. She was correct and my experience with them was so positive. A few weeks ago, they replaced my battery and did a thorough check of my car. They even sent videos from the technician examining the underside of my car and the battery testing. I was treated in a friendly and respectful manner with explanations and pricing fully detailed. They also have complimentary shuttle service to my home and back while my car was being serviced. I am pleased and relieved to have a professional auto service shop locally.

Carol Ashford Feb 2, 2026

I was just going in for an oil change, but they were so friendly and accommodating. I work outside of St. Thomas, so finding a time that works is hard. They offered me a loaner. It turned out I was able to get it there in person and they still have me the loaner to run a couple of errands. I will definitely be back!

Cam Walters Feb 2, 2026

Absolutely great experience and will be coming back

Sasha Addae Jan 1, 2026

Very happy. Mike was able to squeeze me in and took great care in making sure all the important checks were done. He kept me informed fully through the entire process.

Mike Robbins Jan 1, 2026

Great first experience, I was able to book online quickly and service I needed was done immediately. Really appreciated the loaner vehicle for a few days. Shop was very interactive throughout service and included a visual aid going over diagnosis. Plus a super a little bonus when checking out a welcome gift bag which goes above and beyond to show their appreciation for my business. The next day a follow up message was sent to ensure I was pleased with service . I definitely recommend booking there for your next car service I will definitely be back. Thank you ;

Julie Elizabeth Jan 1, 2026

We have three of our vehicles serviced at Gurr Auto and they do great work and the service advisors are great too!! Supporting local businesses is why we take our vehicles to Gurr Auto Thanks to all your staff !!!!

Norm & Julie Jan 1, 2026

I happened upon Gurr Auto by accident really. I suddenly realized I had a flat tire and pulled off the Talbot road on a side street. It happened to be right at Gurr Auto so I got into their parking lot and went inside to ask for assistance. Brian was very helpful and had my car inside to get the tire changed very quickly. He had the mechanic put my spare on and kept my wheel to be fixed. I was able to get to work and on the way home I stopped back in to have my wheel put back on my car. They had fixed the issue with the flat, took my car for a quick test drive, made sure the lugs were all tight and off I went after paying of course! The charge was fair for the work done. I really appreciated being seen so quickly despite the garage being busy with every bay having a car in it. We are new to st thomas and I think we've found the garage we'll be using for all my cars needs.

Penni Stoddart Jan 1, 2026

They always do an amazing job , and will do only what’s necessary, and don’t try to upsell you on things you don’t need! The 360 inspection is always great too !

Kaitlyn Dawson Jan 1, 2026

Very helpful and knowledgeable! Very friendly people. Definitely recommend if you are looking for a new shop! My car is now running great thanks to them:)

Bree Mitchell Dec 12, 2025

As soon as you're done your very first phonecall with them, you'll realize you're dealing with a very special auto-repair shop. Here's why: 1- Your case will be assigned to one person so all your follow-ups will be with that person 2- MOST IMPORTANT; you'll get an email containing audio, video and photos all findings in your vehicle. The videos will be taken directly from your vehicle with the technician's voice in speaking directly to you and referring to previous discussions related to your concerns and how they can be addressed. You'll also get a list of recommendations beased on severity/urgency. The email will also contain links to PDF/ presentations explaining the function/purpose of each part suggested for service/replacement. Also a beautiful touch there, a picture of both the service advisor and the technician assigned to your vehicle along with their names BIG POINT FOR TRANSPARENCY AND CLARITY**** 3- It doesn't stop there, you also get a free shuttle service while your vehicle is being serviced. And a free loaner vehicle if your vehicle is staying over night. 4- Above all this, the job gets done the right way, not cutting corners, clear and concise communication and high-level dedication that you rarely find these days. Definitely going back for everything I need done to any vehilce. Thanks Gurr Auto

Moe Khalil Dec 12, 2025

Had a great experience! Went above and beyond what was expected, definitely will only be taking my cars here from now on.

Adam Sherry Dec 12, 2025

I was new to St Thomas and was looking for an auto shop..I have found over the 7+ years here Gurr auto has done a great job on my car letting me know what is due to be done so I can plan for maintenance or repairs. The car has always been done on time even when I see many cars being worked on. All the staff and Owners have a great attitude and are friendly. I like that Suzanne and Jessie are active in knowing what's going on with my car and are Professionals.

Laurie “Lari” Licuanan Dec 12, 2025

Had a great experience with Gurr Auto. Tires had been delayed due to weather . Needed my car and Jesse drove my car to London . Always great customer service .

Karen Pypstra Nov 11, 2023

Second time getting service.i would recommend them to everyone. I received a video of the issues found and sent to me with the estimate. Plus a list of things to need immediate attention and what will require in the near future. Plus customer shuttle and loaner car if needed.

Steve Brown Oct 10, 2025

I sincerely thank Jessie and Brian for the service, which was at the highest level! I recommend your service to everyone. Everything was very nice, clean and efficient. And I also thank the technician Henry, who inspected my car.

MARIANA KHIMYAK Oct 10, 2025

Gurr Auto has great staff, the best customer service, thank you John , Suzanne and the whole team

Bill Gray Sep 9, 2025

Grrr looks after my TESLA They did an alignment, that I didn't know I needed. IT WAS A GREAT IMPROVEMENT. Reasonable $ Professional, complete trustworthy service. You always hope you'll never need a mechanic, but when you do ... Grr is a great place to go!

Neil Whatmough Sep 9, 2025

Everyone there is great! Amazing waiting room. Knowledgeable staff. Every time I leave I learn a new thing about my vehicle. What more could you ask for!

Austin Jul 7, 2022

What a great garage! The staff are friendly, are upfront with pricing I’m really trying to make the customer feel welcome. I love how they get the mechanic to take a ride with the customer so that they can hear the same thing and be on the same page!

Bri Brown Aug 8, 2025

My experience at Gurr Auto far exceeded my expectations. Their professional, courteous staff and attention to detail went above and beyond. I highly recommend their excellent service.

Nancy Cartwright Oct 10, 2024

Staff very over the top friendly .they gave excellent service. I was even given a cold water while they changed my oil. They explained to me what they were doing every step of the way and even washed my windshield spotless. I was totally happy with they service and will recommend them 100%. GREAT JOB

shirley fuller Aug 8, 2025

I decided to take my full size Range Rover to Gurr Auto for a few jobs that needed doing (steering rack, rear brake lines, coolant lines etc.). I couldn't be happier with the service and communication by all of the staff there. I will definitely be back in the future!

Ryan Baskerville Mar 3, 2024

Always great service at Gurr. I think it's great they do a video of what they've seen so I can see what they're pointing out. All the staff have been very helpful and great at what they do.

Curtis Dodson (SitrucD) Jul 7, 2025

I had an oil change and a small repair recently at GURR. Counter staff were wonderful as always and took time to understand and see what needed repairing. I really appreciate the close communication with the team via text/email and I always appreciate the video walk through. Having a little bit of auto knowledge it is reassuring to have an opportunity to see what the mechanic sees. I've been a GURR customer for about 4 years. I trust them to service my imported vehicle as well as my North American built vehicle. This family business goes the extra mile.

Jeff and Debbie Turner Jul 7, 2025

We are Lalonde Pressure Washing a small local business and our work truck starter died unexpectedly. Gurr Auto was able to get us in right away and fix it that same day. As a small business this was much appreciated so we could get back to work for our own customers. Everything was transparent, explained, and done with care. We will definitely being using Gurr Auto in the future.

Jasmine Lalonde Jul 7, 2025

Great shop and great service. My brother is a mechanic here so this is the only place ill take my car to

Billy Reimer Jul 7, 2025

Just wanted to say thank you to your team! I picked up a large screw in my tire on the weekend and was planning to leave for vacation early Monday morning. Your team got me in right away, patched my tire and we left on time! Very much appreciated and many thanks!

Greg Jul 7, 2025

I had a very positive experience at Gurr Auto. Suzanne kept me up to date with the repairs and went above and beyond to accommodate me with a loaner. The courtesy check was informative and presented clearer than any auto shop I have been to. All staff were friendly and helpful and the cost was less than anticipated. Most importantly my car a/c is running great. Thank you Suzanne and Jon.

Bryan Tarsalus Jun 6, 2025

Fast,friendly and professional! Service was amazing, really felt valued as a customer. My van is running great and we will be back! Expectations exceeded!

jennifer rennie Jun 6, 2025

First class auto repair shop. Service advice from Suzanne was excellent and videos of inspection and problem areas from the technician were a welcome change from the norm. Highly recommended.

Arthur Adams Feb 2, 2025

Amazing service and very fast. They even offer for you to borrow an umbrella for rain days if you want to go for a walk while waiting. Highly recommend keep up the great work! Thank you for top notch service.

Karly Young Jun 6, 2025

I have been coming to Gurr for years now for servicing of both our vehicles and felt i should share my opinion that the staff are truly exceptional professionals. The level of detail shared about the condition of your vehicle is beyond comparison. If you're there for any servicing you'll also receive a full courtesy inspection including a complete tiered list of what's looking great (green section), what services may be upcoming in the year future (yellow) and what is recommended for immediate servicing ideally (red). What goes beyond the others is a video shared to your email showing what was done and what needs to be done. It's top notch and a few steps beyond what I've seen anywhere else. I have also had Gurr immediately recognize and solve issues to do with a coolant leak which other local shops as well as the dealership in London (one of the big 3) tried to solve but could not. That was very impressive. I was simply wasting money elsewhere for quite some time. Recently I asked for a coolant flush forgetting that it had been done recently and they reminded me of when it was due in the future. Sufficed to say I'm very pleased overall. Big thanks to everyone at Gurr.

Spencer May 5, 2025

My experience with Gurr Auto was excellent...Brian service advisor answered all my questions and eagerly helped me . Suzanne and Jessie were very friendly and caring when I went in to pick up my vehicle ...they had a gift bag with coupons and treats for being a first time customer...made me feel appreciated and valued...hands down I will be back ;))

AnneMarie Vallee May 5, 2025

Best Customer Service I’ve received in a long time! Called with an emergency; Brian listened well and asked all the right questions, fitting me in that day. Jon (mechanic) went on a drive with me to understand the issue. They were very communicative throughout. Gurr provides an amazing digital report where the mechanics take pictures and video while working on things to update you and actually show you details of the problem. I had already had the car to two other places who barely looked at it and diagnosed incorrectly. Jon and team fixed what they could but revealed that I’ll need a new engine or new car soon. Everyone was very positive and upbeat. They treated me with respect and dignity which is significant because, as a woman, I have been to many mechanics that are condescending and assume I don’t know anything about cars. Gurr was informative, educational and thorough. Thanks again to the whole team and thanks for the welcome bag of goodies and coupons! I added just a few photos of the report to give future customers a glimpse of what they get.

Karen Nixon Apr 4, 2025

Had my vehicle in for a complete brake job. I can’t say enough good words for the service I received on my vehicle. They did an awesome job on my brakes. Thanks so much for outstanding work. Big thanks to Brian for his friendly service. I recommend this auto shop highly

Scott Brodie Apr 4, 2025