Category: Blog

⭐⭐⭐⭐⭐ This was my first time visiting Gurr Auto, and I couldn’t be more impressed. I emailed them explaining the issues I was having with my SUV and booked an appointment for a day that worked for me. After dropping off my vehicle, they kept me updated by text and even sent me a video of my SUV on the hoist. They walked me through everything underneath, showing me what was still in good condition and what repairs were recommended. They also included detailed explanations and photos, which I really appreciated. I have never experienced this level of service from a garage before. The communication, honesty, and attention to detail were outstanding. When my SUV was ready, they went over everything that had been done, and the invoice clearly explained all of the work completed. As a first-time customer, I was also surprised with a thoughtful thank-you gift bag, which was such a kind gesture. The customer service was exceptional from start to finish. I highly recommend Gurr Auto, and they will definitely be my garage from now on. Thank you to everyone at Gurr Auto!

vicki anderson Jul 7, 2026

The staff are all great, very welcoming and friendly environment! The video's from the technicians are very helpful. Always a good experience.

Kim Ryles Jul 7, 2026

I had a great experience at Gurr Auto Pro. The team was professional, friendly, and efficient from start to finish. My service was handled smoothly, everything was clearly explained, and the communication was excellent throughout the visit. I really appreciate the care they put into their work — it made the whole process easy and stress‑free. I will definitely be returning for future service and highly recommend them to anyone looking for reliable, honest automotive care.

Sara Rich Jul 7, 2026

Exceptional service! All repairs are explained well and photos of what the issues are. Also went above and beyond for this very nervous driver.

Jennifer BL Jul 7, 2026

Amazing shop. Brian was my advisor, and i’ve never seen such patience, help, and service my entire life. Honesty as well. To find honesty like how I did with Brian anywhere else it’s like finding a diamond in the rough. Don’t even hesitate to bring your car in here. Just do it.

Gaafer Saloum Jul 7, 2026

My experience at Gurr Auto was great. They did a video analysis on my Truck pointing issues than could cause concern in the future. They performed work as requested and the drove me home and picked me up when Truck was ready. Very professional and not pushy. Also as a first time customer I received a small gift bag containing a Pen, coupons candies and bagged popcorn.

Steve Maloney Jul 7, 2026

Gurr Auto went above and beyond to help my old Audi A4’s battery issue. Thank you.

Janice Dawe Jun 6, 2026

These guys are a top rate shop. Everyone was very knowledgeable and helpful. They sent me video updates during the repairs. My vehicle was in bad need of help. They did everything thing they said they would do. My truck feels like new. I would recommend Gurr to anyone.

Graham Kipling Jun 6, 2026

Great service and great communications - you can text back and forth, their desk answers quick and is very helpful, and the tech provides a video summary of their work. Thanks team!

Andreas Derksen Jun 6, 2026

Found myself in need of auto repair service when out and about in St Thomas. On a quick search I wondered into Gurr Auto and couldn't be happier. First class service from John, Suzanne and the team on my Toyota 4Runner. Highly recommend.

steve thompson Jun 6, 2026

We had an emergency tire issue and you took us in right away. Fixing our flat tire so we could continue our girls journey. All the employees we dealt with were awesome. You even gave us a goodie gift bag to go. Thank you for your care.

Jo's R. May 5, 2026

Gurr Auto exceeded my expectations based on my initial experience upon having two out of province transfer inspections performed on my BMW 430i and Honda Pilot. Staff were professional, communicative, knowledgable and informative in their verbal and digital follow up presentations. They instilled a sense of confidence and trust in their pursuit of total client satisfaction and by providing excellent service with integrity.

Roger Vienneau May 5, 2026

Super smooth winter tire swap experience. Friendly team, very professional, and made the whole process hassle-free. The video update of my car by the technical team was a nice surprise and the health check review was really useful. Plus, they left a small popcorn pack with a coupon in the car, very thoughtful and made my day! 😊 Shoutout to Jessie & Mike for taking great care of everything! 👍

Critty Plackattu May 5, 2026

The best service in St. Thomas! They are incredibly thorough and always go the extra mile. I really appreciate their honesty; they only recommend what’s needed without any 'hardcore' selling. Mike, Jessie, and Brian thank you so much for the top-notch support!!

Tony Varghese May 5, 2026

Great service, trasparent on work and price. Brian was top notch! Thanks

A J May 5, 2026

I wanted a garage I could trust and came across Gurr. Even before booking, I emailed questions and received thorough, friendly and inviting replies that immediately gave me confidence. The service appointment was easy to book and servicing was professional, well-organized, and reassuring. I left feeling at ease. They even followed up after the appointment to make sure I was happy. Highly recommend.

Christine May 5, 2026

I had a great experience with this shop from start to finish. Communication was excellent—everything was clearly explained upfront in terms of pricing and expectations, and they stayed exactly within the quoted price. The team worked efficiently and even provided a loaner vehicle, which made things so much easier. The 360 inspection was incredibly thorough, with a detailed digital report that included videos of my actual car and clear ratings on what needed attention and how urgent it was. That level of transparency really stood out. Mike, my service advisor, was kind, professional, and very easy to deal with—he made the whole process smooth and stress-free. It felt like he was really listening to me when we spoke- he wasn’t pushy, and was patient as I explained details. That made things feel more comfortable. They even sent me off with a thoughtful thank-you grab bag, which was such a nice touch. Highly recommend!

Laura OReilly Apr 4, 2026

I was very pleased with the quality customer service from each staff member, from start to finish. First off, great flexibility allowing me to drop my car off same day for an engine light inspection. The speedy shuttle service made this possible while I was at work. I was also very impressed with the super informative report I recieved through text with a link to videos of the inspection, as well as a written break down with suggested work and pricing! I felt super comfortable my vehicle and I were in good hands! Highly recommend, I'll be back!

Katrina Harding Mar 3, 2026

Gurr are great, every time our car goes in for any service they do a full inspection and email a report. The report includes everything that is ok with the vehicle, minor issues and important issues. It also includes a video usually of the underside of the vehicle showing its condition. Every visit comes with recommendations for extra service, but they’re never pushy about getting anything extra done.

Matt B Mar 3, 2026

They did a good job with inspection and noticed potentially hazardous defect.

Nick Spasic Mar 3, 2026

Gurr Auto was recommended to me by a neighbour as being the best auto service in St Thomas, Ontario. She was correct and my experience with them was so positive. A few weeks ago, they replaced my battery and did a thorough check of my car. They even sent videos from the technician examining the underside of my car and the battery testing. I was treated in a friendly and respectful manner with explanations and pricing fully detailed. They also have complimentary shuttle service to my home and back while my car was being serviced. I am pleased and relieved to have a professional auto service shop locally.

Carol Ashford Feb 2, 2026

I was just going in for an oil change, but they were so friendly and accommodating. I work outside of St. Thomas, so finding a time that works is hard. They offered me a loaner. It turned out I was able to get it there in person and they still have me the loaner to run a couple of errands. I will definitely be back!

Cam Walters Feb 2, 2026

Absolutely great experience and will be coming back

Sasha Addae Jan 1, 2026

Very happy. Mike was able to squeeze me in and took great care in making sure all the important checks were done. He kept me informed fully through the entire process.

Mike Robbins Jan 1, 2026

Great first experience, I was able to book online quickly and service I needed was done immediately. Really appreciated the loaner vehicle for a few days. Shop was very interactive throughout service and included a visual aid going over diagnosis. Plus a super a little bonus when checking out a welcome gift bag which goes above and beyond to show their appreciation for my business. The next day a follow up message was sent to ensure I was pleased with service . I definitely recommend booking there for your next car service I will definitely be back. Thank you ;

Julie Elizabeth Jan 1, 2026

We have three of our vehicles serviced at Gurr Auto and they do great work and the service advisors are great too!! Supporting local businesses is why we take our vehicles to Gurr Auto Thanks to all your staff !!!!

Norm & Julie Jan 1, 2026

I happened upon Gurr Auto by accident really. I suddenly realized I had a flat tire and pulled off the Talbot road on a side street. It happened to be right at Gurr Auto so I got into their parking lot and went inside to ask for assistance. Brian was very helpful and had my car inside to get the tire changed very quickly. He had the mechanic put my spare on and kept my wheel to be fixed. I was able to get to work and on the way home I stopped back in to have my wheel put back on my car. They had fixed the issue with the flat, took my car for a quick test drive, made sure the lugs were all tight and off I went after paying of course! The charge was fair for the work done. I really appreciated being seen so quickly despite the garage being busy with every bay having a car in it. We are new to st thomas and I think we've found the garage we'll be using for all my cars needs.

Penni Stoddart Jan 1, 2026

They always do an amazing job , and will do only what’s necessary, and don’t try to upsell you on things you don’t need! The 360 inspection is always great too !

Kaitlyn Dawson Jan 1, 2026

Very helpful and knowledgeable! Very friendly people. Definitely recommend if you are looking for a new shop! My car is now running great thanks to them:)

Bree Mitchell Dec 12, 2025

As soon as you're done your very first phonecall with them, you'll realize you're dealing with a very special auto-repair shop. Here's why: 1- Your case will be assigned to one person so all your follow-ups will be with that person 2- MOST IMPORTANT; you'll get an email containing audio, video and photos all findings in your vehicle. The videos will be taken directly from your vehicle with the technician's voice in speaking directly to you and referring to previous discussions related to your concerns and how they can be addressed. You'll also get a list of recommendations beased on severity/urgency. The email will also contain links to PDF/ presentations explaining the function/purpose of each part suggested for service/replacement. Also a beautiful touch there, a picture of both the service advisor and the technician assigned to your vehicle along with their names BIG POINT FOR TRANSPARENCY AND CLARITY**** 3- It doesn't stop there, you also get a free shuttle service while your vehicle is being serviced. And a free loaner vehicle if your vehicle is staying over night. 4- Above all this, the job gets done the right way, not cutting corners, clear and concise communication and high-level dedication that you rarely find these days. Definitely going back for everything I need done to any vehilce. Thanks Gurr Auto

Moe Khalil Dec 12, 2025

Had a great experience! Went above and beyond what was expected, definitely will only be taking my cars here from now on.

Adam Sherry Dec 12, 2025

I was new to St Thomas and was looking for an auto shop..I have found over the 7+ years here Gurr auto has done a great job on my car letting me know what is due to be done so I can plan for maintenance or repairs. The car has always been done on time even when I see many cars being worked on. All the staff and Owners have a great attitude and are friendly. I like that Suzanne and Jessie are active in knowing what's going on with my car and are Professionals.

Laurie “Lari” Licuanan Dec 12, 2025

Had a great experience with Gurr Auto. Tires had been delayed due to weather . Needed my car and Jesse drove my car to London . Always great customer service .

Karen Pypstra Nov 11, 2023

Second time getting service.i would recommend them to everyone. I received a video of the issues found and sent to me with the estimate. Plus a list of things to need immediate attention and what will require in the near future. Plus customer shuttle and loaner car if needed.

Steve Brown Oct 10, 2025

I sincerely thank Jessie and Brian for the service, which was at the highest level! I recommend your service to everyone. Everything was very nice, clean and efficient. And I also thank the technician Henry, who inspected my car.

MARIANA KHIMYAK Oct 10, 2025

Gurr Auto has great staff, the best customer service, thank you John , Suzanne and the whole team

Bill Gray Sep 9, 2025

Grrr looks after my TESLA They did an alignment, that I didn't know I needed. IT WAS A GREAT IMPROVEMENT. Reasonable $ Professional, complete trustworthy service. You always hope you'll never need a mechanic, but when you do ... Grr is a great place to go!

Neil Whatmough Sep 9, 2025

Everyone there is great! Amazing waiting room. Knowledgeable staff. Every time I leave I learn a new thing about my vehicle. What more could you ask for!

Austin Jul 7, 2022

What a great garage! The staff are friendly, are upfront with pricing I’m really trying to make the customer feel welcome. I love how they get the mechanic to take a ride with the customer so that they can hear the same thing and be on the same page!

Bri Brown Aug 8, 2025

My experience at Gurr Auto far exceeded my expectations. Their professional, courteous staff and attention to detail went above and beyond. I highly recommend their excellent service.

Nancy Cartwright Oct 10, 2024

Staff very over the top friendly .they gave excellent service. I was even given a cold water while they changed my oil. They explained to me what they were doing every step of the way and even washed my windshield spotless. I was totally happy with they service and will recommend them 100%. GREAT JOB

shirley fuller Aug 8, 2025