Welcome to Gurr Auto

Best Customer Service I’ve received in a long time! Called with an emergency; Brian listened well and asked all the right questions, fitting me in that day. Jon (mechanic) went on a drive with me to understand the issue. They were very communicative throughout. Gurr provides an amazing digital report where the mechanics take pictures and video while working on things to update you and actually show you details of the problem. I had already had the car to two other places who barely looked at it and diagnosed incorrectly. Jon and team fixed what they could but revealed that I’ll need a new engine or new car soon. Everyone was very positive and upbeat. They treated me with respect and dignity which is significant because, as a woman, I have been to many mechanics that are condescending and assume I don’t know anything about cars. Gurr was informative, educational and thorough. Thanks again to the whole team and thanks for the welcome bag of goodies and coupons! I added just a few photos of the report to give future customers a glimpse of what they get.

Karen Nixon Apr 4, 2025

Had my vehicle in for a complete brake job. I can’t say enough good words for the service I received on my vehicle. They did an awesome job on my brakes. Thanks so much for outstanding work. Big thanks to Brian for his friendly service. I recommend this auto shop highly

Scott Brodie Apr 4, 2025

I didn't take my car in for service but I am giving them a 5 star rating because of their honesty. They were being very honest about their tight scheduling and the fact that they are not very familiar with my vehicle based on the year and model. We ended up agreeing that it's best for me to take it somewhere else. Thank you 🙏

Edwin Chan Mar 3, 2025

Fantastic service , will be back for future services and repairs.

Luke Sercombe Mar 3, 2025

Came across Gurr Auto while looking for all weather tires. Great selection and all-in pricing right on the website. Called in a.m. and they were installed that afternoon. Courtesy ride to and from my home. I’m already impressed. But when Brian presented me with the courtesy inspection report, and patiently explained each item, I knew I would be back. They even identified the source of an oil leak, which I had said nothing about, and that my last mechanic was unable to find. Seriously great service, seriously great people. I am very pleased to have happened onto Gurr Auto. Highly recommended.

sandra stoyle Mar 3, 2025

Absolutely the best!!! No pressure, honest, didn't try to sell me services I didn't need. Their Vehicle Condition Report video was awesome. It showed and explained their recommendations, as well as, what was going well. It's a bonus to hear the positive too. I later forwarded the video to a trusted mechanic and he totally agreed with their recommendations. They definitely went above and beyond the call of duty. I will definitely share my great experience with others.

Tammie Laur Jun 6, 2024

I've already been recommending Gurr Auto - the staff are so friendly and knowledgeable, and really took the time to walk me through everything that was needed for my car. This was my first experience with another shop besides my family's shop but I'm so glad I have a place to go now that my dad is retired. 😊

Jennifer Jacquelyn Jan 1, 2025

Friendly, courteous ,prompt service. Very detailed inspection report. This was our first visit. I expect we will be repeat customers. Would recommend them.

Maryann Boyle Jan 1, 2025

My Buick Verano developed a sticking brake caliper Jesse was able to fit me in that day and the shop mechanics did an excellent job fixing the problem and refurbishing all my brakes as I requested. Thank you Gurr Auto!!

Acoustic Artist Tree Jan 1, 2025

Absolutely amazing. Took my car there for the first time and will for sure be going back and recommending them to others. Very patient and nice with great customer service. Very quick with the job

Tyler Stanton Jan 1, 2025

I had a good feeling about this shop so went ahead, booked an appointment, they got me in and out on new years eve. Fast work and worked within my budget. I love the super detailed report on my car. Nice friendly people to deal with as well. I'll be going back any time my budget allows as that was a super pleasant experience.

neil soppet Jan 1, 2025

I needed a Safety Inspection on my 8+ year old vehicle and booked an appointment on-line with Gurr’s. Within a short time , I received a detailed report via text, including pictures of required work. They also called me to ensure I understood and agreed on the steps to get it done and the vehicle passed. The work was completed and I was able to pick up the vehicle earlier than expected. Throughout, the Gurr’s people were warm and friendly and backed by a quick and efficient process. Thank you, Gurr’s!

T Egbert Dec 12, 2024

Excellent service, they helped me right away when my van had some issues, Even though it was last minute near the end of the day. Shout out to Suzanne who was so kind when I was clearly frazzled! Definitely be back!!

Jenni B Dec 12, 2024

I like to wait until I’ve had multiple experiences before leaving a review, and after several appointments at Gurr Auto, I can confidently say their service is excellent from start to finish. Suzanne at the front desk is fantastic, and they even provided a rental car for the afternoon while work was being done. I also appreciated the detailed email report with a video from the technician explaining any issues they noticed before I picked up my car. Great experience overall—thanks, Gurr Auto!

Matt Buzzell Nov 11, 2024

Exceptional service every single time. Honest, quick, and friendly staff. It has been my trusted auto shop in St. Thomas for years!

Ana Paula SB Nov 11, 2024

The best customer service I’ve ever had! Passionate and so helpful. Highly recommend

Lyndsey Simpson Nov 11, 2024

Really good experience, from booking my car for the service appointment to the work they did on the car. Very transparent with pricing and what needs to be worked on so you don’t get surprised by extra charges.

Gbenga B Oct 10, 2024

Have been here on two occasions now as I am new in town. Both nothing but some of the best customer service I have ever received. Fast and friendly. The report I received before from the technician about what needed to be done and why is state of the art. They truly are a modern service centre. Great addition to your tech stack. 10 out of 10.

Craig White Oct 10, 2024

Great people great job and priced right. Thanks for your great work.

Rick Silverman Oct 10, 2024

A great place to bing your vehicles the staff make you feel at home and explain everything That has to be done to your vehicle We for sure will be bringing our vehicle there again Karl and Colette

Karl Radske Oct 10, 2024

My experience at Gurr Auto far exceeded my expectations. Their professional, courteous staff and attention to detail went above and beyond. I highly recommend their excellent service.

Nancy Cartwright Oct 10, 2024

They are amazing at what they do. The inspection service they provide is extremely in depth, even including a website link where they go over all parts that are in good condition, could be replaced, and should be replaced. Not to mention but the courtesy cars are a huge bonus for the multi-day jobs. 10/10, will come again

Aiden Martin Sep 9, 2024

The staff at Gurr Auto did a fantastic job setting my expectations when I dropped my car off. They were very clear when they would get back to me about what needed to be serviced. They provided an estimate via email and text which included detailed explanations of what they inspected, what was fine and what needed to be repaired as well as videos of each inspected item. The estimate they provided was reasonable, and when they picked me up the price was an exact match to the estimate. A fantastic service experience from start to finish. I would highly recommend them, and will be returning for future service to my vehicle.

John Hopkins Sep 9, 2024

Recently moved to St Thomas and after doing a search on places to take my car, We went with Gurr Auto and were not disappointed at all. Amazing place that’s upfront and honest with the work that needs to be done and what can wait. Very knowledgeable and friendly staff. Highly recommend. Would give 8 stars if I could!

Ron Aug 8, 2024

Gurr Auto has great service fixed our flat tire quickly and I didn't even have a appointment.

cindy dadson Aug 8, 2024

Gurr Auto, was outstanding! I live in Hamilton and was meeting some clients out in St. Thomas until I had some car trouble. We pulled into Gurr Auto, and right away the customer service made me feel safe and willing to take my stress away. While I sat in my car, I had a mechanic come up to me to make sure I was okay. Suzanne at customer service desk, was super helpful and trustworthy. I knew right away I was in good hands and wouldn’t be taken advantage of my venerable situation. They took my car in right away, even though they were super busy and within 15mins of they provided me with a solution. Thank you to everyone at Gurr Auto for all the help. Celia

Celia Marques Aug 8, 2024

Everyone there is great! Amazing waiting room. Knowledgeable staff. Every time I leave I learn a new thing about my vehicle. What more could you ask for!

Austin Jul 7, 2022

Excellent service, great people

Mohammed Al-Salahi Jun 6, 2024

I can't say it enough but the good people at Gurr Auto go above and beyond to make sure you and your vehicle are satisfied. Everyone there is extremely friendly and the atmosphere is great. I highly recommend Gurr Auto to anyone in need of vehicle maintenance. Big shout out to Brian at the counter for all his efforts during my visits! Thank you all for your hard work and great customer service!

Matthew Cox Jun 6, 2024

Excellent service and great communication

Naazim Sufi Jun 6, 2024

Everything was great, the car is running great. The service from the moment I walked in was exceptional. A very well run business, very professional and extremely curious. Thanks for a great experience.

Bill Roach Jun 6, 2024

John and his Team are second to none and should be your choice for vehicle service and maintenance in St.Thomas!

Anne Mansell May 5, 2024

Always the best service and thinking of the customers first

Travis French May 5, 2024

Grrr Auto is a trustworthy garage to bring your vehicle. I live out of town and at other shops I had to wait all day or have someone to pick me up and bring me home . At Grrr auto they have a loner vehicle I can borrow so I can go back home . I really appreciate this service that they provide. I can trust their work done to my vehicle and they have competitive pricing too. If you are looking for a garage to bring your vehicle I highly recommend Gurr auto .

Carl Drent Apr 4, 2024

Wonderful customer service. Excellent service and a great 360 view of your car maintenance.

dennis akpan Apr 4, 2024

I've been going to Gurr Auto for about three years now and every time we go it is a great experience! This is a nice family owned shop with a very warm and inviting vibe. I've taken both my cars here and have had no problems with any work that was done. If you are looking for a new shop to go to, definitely give them a try. You wont be disappointed. :) Thank you Suzanne, John, Jessie and Brian. Thank you as well to the entire mechanic team. Keep it up! 😊

Alexander Isakovic Jul 7, 2021

I was extremely satisfied with the service at Gurr Auto, they really take good care of your car.

Eric Sona Oct 10, 2022

Genuine repairs for genuine car problems. Genuine customer care service providers.

Sushil Ty Mar 3, 2024

The service I experienced at Gurr was incredible. Brian greeted me very happily and immediately began explaining how they were going to take care of my service. They have a great communication system where they text me with photos of things they found and suggestions. No pressure in any way to try and sell me more service. They were awesome from start to finish. Highly recommend!!!

Mark and Lisa McIntosh Feb 2, 2024

Always do a great job!

Christopher Pinnegar Feb 2, 2024

Awsome service

John Jan 1, 2024

Great place. Brian was very good to deal with.

Brad Summers Jan 1, 2024

I am very impressed with the customer service at Gurr Autopro. They not only did a great job of fixing my vehicle but did the extra research that was needed for my son’s 1996 Impala. They always go the extra mile. Thank you!!!!

Rhonda Prong Jan 1, 2024