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Read moreHad a great experience with Gurr Auto. Tires had been delayed due to weather . Needed my car and Jesse drove my car to London . Always great customer service .
Karen Pypstra Nov 11, 2023
Second time getting service.i would recommend them to everyone. I received a video of the issues found and sent to me with the estimate. Plus a list of things to need immediate attention and what will require in the near future. Plus customer shuttle and loaner car if needed.
Steve Brown Oct 10, 2025
I sincerely thank Jessie and Brian for the service, which was at the highest level! I recommend your service to everyone. Everything was very nice, clean and efficient. And I also thank the technician Henry, who inspected my car.
MARIANA KHIMYAK Oct 10, 2025
Gurr Auto has great staff, the best customer service, thank you John , Suzanne and the whole team
Bill Gray Sep 9, 2025
Grrr looks after my TESLA They did an alignment, that I didn't know I needed. IT WAS A GREAT IMPROVEMENT. Reasonable $ Professional, complete trustworthy service. You always hope you'll never need a mechanic, but when you do ... Grr is a great place to go!
Neil Whatmough Sep 9, 2025
Everyone there is great! Amazing waiting room. Knowledgeable staff. Every time I leave I learn a new thing about my vehicle. What more could you ask for!
Austin Jul 7, 2022
What a great garage! The staff are friendly, are upfront with pricing I’m really trying to make the customer feel welcome. I love how they get the mechanic to take a ride with the customer so that they can hear the same thing and be on the same page!
Bri Brown Aug 8, 2025
My experience at Gurr Auto far exceeded my expectations. Their professional, courteous staff and attention to detail went above and beyond. I highly recommend their excellent service.
Nancy Cartwright Oct 10, 2024
Staff very over the top friendly .they gave excellent service. I was even given a cold water while they changed my oil. They explained to me what they were doing every step of the way and even washed my windshield spotless. I was totally happy with they service and will recommend them 100%. GREAT JOB
shirley fuller Aug 8, 2025
I decided to take my full size Range Rover to Gurr Auto for a few jobs that needed doing (steering rack, rear brake lines, coolant lines etc.). I couldn't be happier with the service and communication by all of the staff there. I will definitely be back in the future!
Ryan Baskerville Mar 3, 2024
Always great service at Gurr. I think it's great they do a video of what they've seen so I can see what they're pointing out. All the staff have been very helpful and great at what they do.
Curtis Dodson (SitrucD) Jul 7, 2025
I had an oil change and a small repair recently at GURR. Counter staff were wonderful as always and took time to understand and see what needed repairing. I really appreciate the close communication with the team via text/email and I always appreciate the video walk through. Having a little bit of auto knowledge it is reassuring to have an opportunity to see what the mechanic sees. I've been a GURR customer for about 4 years. I trust them to service my imported vehicle as well as my North American built vehicle. This family business goes the extra mile.
Jeff and Debbie Turner Jul 7, 2025
We are Lalonde Pressure Washing a small local business and our work truck starter died unexpectedly. Gurr Auto was able to get us in right away and fix it that same day. As a small business this was much appreciated so we could get back to work for our own customers. Everything was transparent, explained, and done with care. We will definitely being using Gurr Auto in the future.
Jasmine Allan Jul 7, 2025
Great shop and great service. My brother is a mechanic here so this is the only place ill take my car to
Billy Reimer Jul 7, 2025
Just wanted to say thank you to your team! I picked up a large screw in my tire on the weekend and was planning to leave for vacation early Monday morning. Your team got me in right away, patched my tire and we left on time! Very much appreciated and many thanks!
Greg Jul 7, 2025
I had a very positive experience at Gurr Auto. Suzanne kept me up to date with the repairs and went above and beyond to accommodate me with a loaner. The courtesy check was informative and presented clearer than any auto shop I have been to. All staff were friendly and helpful and the cost was less than anticipated. Most importantly my car a/c is running great. Thank you Suzanne and Jon.
Bryan Tarsalus Jun 6, 2025
Fast,friendly and professional! Service was amazing, really felt valued as a customer. My van is running great and we will be back! Expectations exceeded!
jennifer rennie Jun 6, 2025
First class auto repair shop. Service advice from Suzanne was excellent and videos of inspection and problem areas from the technician were a welcome change from the norm. Highly recommended.
Arthur Adams Feb 2, 2025
Amazing service and very fast. They even offer for you to borrow an umbrella for rain days if you want to go for a walk while waiting. Highly recommend keep up the great work! Thank you for top notch service.
Karly Young Jun 6, 2025
I have been coming to Gurr for years now for servicing of both our vehicles and felt i should share my opinion that the staff are truly exceptional professionals. The level of detail shared about the condition of your vehicle is beyond comparison. If you're there for any servicing you'll also receive a full courtesy inspection including a complete tiered list of what's looking great (green section), what services may be upcoming in the year future (yellow) and what is recommended for immediate servicing ideally (red). What goes beyond the others is a video shared to your email showing what was done and what needs to be done. It's top notch and a few steps beyond what I've seen anywhere else. I have also had Gurr immediately recognize and solve issues to do with a coolant leak which other local shops as well as the dealership in London (one of the big 3) tried to solve but could not. That was very impressive. I was simply wasting money elsewhere for quite some time. Recently I asked for a coolant flush forgetting that it had been done recently and they reminded me of when it was due in the future. Sufficed to say I'm very pleased overall. Big thanks to everyone at Gurr.
Spencer May 5, 2025
My experience with Gurr Auto was excellent...Brian service advisor answered all my questions and eagerly helped me . Suzanne and Jessie were very friendly and caring when I went in to pick up my vehicle ...they had a gift bag with coupons and treats for being a first time customer...made me feel appreciated and valued...hands down I will be back ;))
AnneMarie Vallee May 5, 2025
Best Customer Service I’ve received in a long time! Called with an emergency; Brian listened well and asked all the right questions, fitting me in that day. Jon (mechanic) went on a drive with me to understand the issue. They were very communicative throughout. Gurr provides an amazing digital report where the mechanics take pictures and video while working on things to update you and actually show you details of the problem. I had already had the car to two other places who barely looked at it and diagnosed incorrectly. Jon and team fixed what they could but revealed that I’ll need a new engine or new car soon. Everyone was very positive and upbeat. They treated me with respect and dignity which is significant because, as a woman, I have been to many mechanics that are condescending and assume I don’t know anything about cars. Gurr was informative, educational and thorough. Thanks again to the whole team and thanks for the welcome bag of goodies and coupons! I added just a few photos of the report to give future customers a glimpse of what they get.
Karen Nixon Apr 4, 2025
Had my vehicle in for a complete brake job. I can’t say enough good words for the service I received on my vehicle. They did an awesome job on my brakes. Thanks so much for outstanding work. Big thanks to Brian for his friendly service. I recommend this auto shop highly
Scott Brodie Apr 4, 2025
I didn't take my car in for service but I am giving them a 5 star rating because of their honesty. They were being very honest about their tight scheduling and the fact that they are not very familiar with my vehicle based on the year and model. We ended up agreeing that it's best for me to take it somewhere else. Thank you 🙏
Edwin Chan Mar 3, 2025
Fantastic service , will be back for future services and repairs.
Luke Sercombe Mar 3, 2025
Came across Gurr Auto while looking for all weather tires. Great selection and all-in pricing right on the website. Called in a.m. and they were installed that afternoon. Courtesy ride to and from my home. I’m already impressed. But when Brian presented me with the courtesy inspection report, and patiently explained each item, I knew I would be back. They even identified the source of an oil leak, which I had said nothing about, and that my last mechanic was unable to find. Seriously great service, seriously great people. I am very pleased to have happened onto Gurr Auto. Highly recommended.
sandra stoyle Mar 3, 2025
Absolutely the best!!! No pressure, honest, didn't try to sell me services I didn't need. Their Vehicle Condition Report video was awesome. It showed and explained their recommendations, as well as, what was going well. It's a bonus to hear the positive too. I later forwarded the video to a trusted mechanic and he totally agreed with their recommendations. They definitely went above and beyond the call of duty. I will definitely share my great experience with others.
Tammie Laur Jun 6, 2024
I've already been recommending Gurr Auto - the staff are so friendly and knowledgeable, and really took the time to walk me through everything that was needed for my car. This was my first experience with another shop besides my family's shop but I'm so glad I have a place to go now that my dad is retired. 😊
Jennifer Jacquelyn Jan 1, 2025
Friendly, courteous ,prompt service. Very detailed inspection report. This was our first visit. I expect we will be repeat customers. Would recommend them.
Maryann Boyle Jan 1, 2025
My Buick Verano developed a sticking brake caliper Jesse was able to fit me in that day and the shop mechanics did an excellent job fixing the problem and refurbishing all my brakes as I requested. Thank you Gurr Auto!!
Acoustic Artist Tree Jan 1, 2025
Absolutely amazing. Took my car there for the first time and will for sure be going back and recommending them to others. Very patient and nice with great customer service. Very quick with the job
Tyler Stanton Jan 1, 2025
I had a good feeling about this shop so went ahead, booked an appointment, they got me in and out on new years eve. Fast work and worked within my budget. I love the super detailed report on my car. Nice friendly people to deal with as well. I'll be going back any time my budget allows as that was a super pleasant experience.
neil soppet Jan 1, 2025
I needed a Safety Inspection on my 8+ year old vehicle and booked an appointment on-line with Gurr’s. Within a short time , I received a detailed report via text, including pictures of required work. They also called me to ensure I understood and agreed on the steps to get it done and the vehicle passed. The work was completed and I was able to pick up the vehicle earlier than expected. Throughout, the Gurr’s people were warm and friendly and backed by a quick and efficient process. Thank you, Gurr’s!
T Egbert Dec 12, 2024
Excellent service, they helped me right away when my van had some issues, Even though it was last minute near the end of the day. Shout out to Suzanne who was so kind when I was clearly frazzled! Definitely be back!!
Jenni B Dec 12, 2024
I like to wait until I’ve had multiple experiences before leaving a review, and after several appointments at Gurr Auto, I can confidently say their service is excellent from start to finish. Suzanne at the front desk is fantastic, and they even provided a rental car for the afternoon while work was being done. I also appreciated the detailed email report with a video from the technician explaining any issues they noticed before I picked up my car. Great experience overall—thanks, Gurr Auto!
Matt Buzzell Nov 11, 2024
Exceptional service every single time. Honest, quick, and friendly staff. It has been my trusted auto shop in St. Thomas for years!
Ana Paula SB Nov 11, 2024
The best customer service I’ve ever had! Passionate and so helpful. Highly recommend
Lyndsey Simpson Nov 11, 2024
Really good experience, from booking my car for the service appointment to the work they did on the car. Very transparent with pricing and what needs to be worked on so you don’t get surprised by extra charges.
Gbenga B Oct 10, 2024
Have been here on two occasions now as I am new in town. Both nothing but some of the best customer service I have ever received. Fast and friendly. The report I received before from the technician about what needed to be done and why is state of the art. They truly are a modern service centre. Great addition to your tech stack. 10 out of 10.
Craig White Oct 10, 2024
